CUSTOMER SERVICE

24 HOURS/7 DAYS

FREQUENTLY ASKED QUESTIONS

BILLING QUESTIONS  TECHNICAL QUESTIONS

1. I am experiencing technical difficulties with the website.  What should I do?

2. I have a question regarding billing.  How can I get it resolved?

3. My username / password are not being accepted by the website.  What is going on?

4. Can I get information on the membership that I purchased?  I have forgotten my username / password.  Where can I get this?

5. My credit card is not being accepted.  What is going on?

6. I received a warning message that the page is unsecured.

7. Where can I find the Terms and Conditions for your membership?

1. I am experiencing technical difficulties with the website.  What should I do?

Please go through this Customer Service page - it is very comprehensive and has been updated in accordance with Frequently Asked Questions from our members.  If your question remains unanswered, please contact us immediately at desipassion@yahoo.com.  We will respond immediately and either solve the problem or grant a refund.

2. I have a question regarding billing.  How can I get it resolved?

Please send your inquiry to billing@billingsupport.com (Subject: hornyindians.com).  Our 24/7/365 Customer Service will quickly respond to your email and resolve issues regarding passwords, cancellations, credits and all other billing inquiries.  You can also have your questions answered at http://billingsupport.com/ or by calling 1-800-893-8871 or 1-310-827-9939 at anytime (day or night)!

3. My username / password are not being accepted by the website.  What is going on?

The username / password are case-sensitive.  Please look carefully at the username / password that were emailed to you.  They should be entered in exactly as they appear - all uppercase letters must be typed in uppercase and all lowercase letters must be typed in lowercase.

In the rare occasion that they still don't work, please refresh your username / password and try again.

4. Can I get information on the membership that I purchased?  I have forgotten my username / password.  Where can I get this?

Please use the Membership Information Retrieval Form.

You can use the online checking option - it is fast & secure! Or try a different credit card.

5. My credit card is not being accepted.  What is going on?

We accept Visa, Mastercard, American Express and Discover. If you received an error after submitting your signup form, and error message will be displayed, and you are not charged. Approvals and errors are issued by the Banking Network, and are not controlled by us.

• Exceeded Usage Limits
  Credit card shows excessive usage. Even if you still have credit left on your credit card, you may receive this message if you have used it for multiple Internet transactions in the same day. The same may be approved later.
  
  
• Card Declined at Pre-Auth
  Card Rejected, considered high risk based on address verification, usage patterns and history. Make sure that the address you listed corresponds to your billing address with your credit card company. A history of chargebacks and refund requests will result in your card being blocked for many Internet sales.
  
  
• Sale Declined By Credit Card Network
  Sale was rejected by the banking network. Try the card again later, blocks by the network are usually resolved/removed in a day or so.
  
  
• Incorrect address provided
  we will compare the address you provide with what your bank has on file. If these do not match, your bank may not accept the charge.
  
  
• Invalid Fields
  User submitted invalid information or a card number or card type not supported.
  
  
• Card Declined - Blocked
  Card blocked by processor at either the customers request or for fraudulent usage, etc.
  
  
• Declined Due to Chargebacks
  Card shows a previous chargeback history. A card with a chargeback history will not be accepted.

6. I received a warning message that the page is unsecured

The certificates in your web browser have expired. Many older versions of web browsers have this problem. While a security window will prompt making it appear that the \page is not secure, it is actually a problem within your browser. You can correct this by going at http://www.thawte.com/certs/server/rollover/contents.html.

7. Where can I find the Terms and Conditions for your membership?

You can find the Terms and Conditions by clicking here => TERMS and CONDITIONS.

BILLING QUESTIONS

All of our billing is handled by Paycom.net.  Please utilize their Customer Service link to resolve any issues.   Let them know immediately if you still require their assistance (email them at billing@billingsupport.com - subject: Billing Question).  Our customer service department may be reached by calling 1-800-893-8871 or 1-310-827-9939.

TECHNICAL QUESTIONS

Please contact us immediately at desipassion@yahoo.com - subject: Technical Question.

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